My Orders
Patiently Hitting Refresh on Tracking Info
- Can I get a different style of ink cartridge for my free refill?
- How do I get a replacement for a damaged or defective pen?
- What is the PenGems Pen Hospital and how does it work?
- Can I return my pen for exchange it for another color?
- Why was I charged sales tax?
- Can discount codes be combined?
- How can I check the status of my order?
- How do I cancel my order?
- How do I add extra items to my current order?
- What should I do if my order appears not to have shipped yet?
- What if there is a mix-up with my order and I receive the wrong items?
- Can I change my order?
- I placed more than one order, can you combine them?
- I received an "Items unavailable" error when I tried to checkout.
- My order is a gift, can you hide the price?
- How can I see if my order notes were added?