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  • Can I get a different style of ink cartridge for my free refill?
  • How do I get a replacement for a damaged or defective pen?
  • What is the PenGems Pen Hospital and how does it work?
  • Can I return my pen for exchange it for another color?
  • Why was I charged sales tax?
  • How can I check the status of my order?
  • How do I cancel my order?
  • How do I add extra items to my current order?
  • What should I do if my order appears not to have shipped yet?
  • What if there is a mix-up with my order and I receive the wrong items?
  • Can I change my order?
  • I placed more than one order, can you combine them?
  • I received an "Items unavailable" error when I tried to checkout.
  • My order is a gift, can you hide the price?
  • Can discount codes be combined?
  • How can I see if my order notes were added?

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