How do I get a replacement for a damaged or defective pen?

If your pen arrives damaged, defective, or just isn't working right, don't worry—we're on it! Just give our customer service team a shout, and we'll sort out a replacement for you pronto, at no extra charge. Often, we'll send a prepaid return label along with your new pen so you can send the faulty one back in the original packaging, easy peasy. We aim to ship replacements super fast, sometimes even on the same day we hear about the issue, because we hate keeping you waiting.