About Our Pens
Yes, They’re That Pretty in Real Life
- How do I get a replacement for a damaged or defective pen?
- How can I find out the name of a specific product?
- Can I get a different style of ink cartridge for my free refill?
- Can I return my pen for exchange it for another color?
- What is the PenGems Pen Hospital and how does it work?
- Where can I buy refills for my pens?
- How do I open and close my pen?
- How do I change the refill?
- The refill sticks out of the pen when it is closed.